Frequently asked questions
What is your return policy
We accept return requests for eligible items within 14 days of delivery. To qualify, items must be unworn beyond initial try-on, unwashed, unaltered, in original condition, and returned with original tags and packaging whenever reasonably possible. Returns that do not meet these conditions may not be eligible for a full refund.
How can I return an item?
To request a return, please contact us at larvienneshop@gmail.com within 14 days of delivery. All returns must be reviewed and approved by our support team before being sent back. Once approved, we’ll provide return instructions. Items returned without prior approval may be delayed, refused, or become ineligible for refund processing.
What are your delivery costs?
Larvienne currently offers complimentary shipping on all orders. Please note that customs duties, import taxes, or other local fees may apply depending on your country or region and remain the responsibility of the customer.
Do you ship internationally?
Larvienne ships to selected regions. Shipping availability is shown at checkout based on your delivery address. Depending on your country or region, customs duties, import taxes, or other local fees may apply and are the responsibility of the customer.
What payments methods do you accept?
We accept major credit and debit cards, along with other secure payment methods shown at checkout. All payments are processed through encrypted, secure checkout technology for a safe shopping experience.
How long does order processing take?
Orders are typically processed within 1–4 business days after payment is successfully confirmed. During peak periods, launches, holidays, or promotional events, processing times may be slightly extended.
Can I change or cancel my order after placing it?
If you need to cancel or make changes to your order, please contact us as soon as possible at larvienneshop@gmail.com. We may be able to help if the order has not yet entered processing or shipment. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
How can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with tracking details (when available). Please allow 2–5 business days for tracking information to update after shipment. If you haven’t received tracking information after dispatch, please contact us at larvienneshop@gmail.com and we’ll be happy to assist.
How does sizing run?
Our pieces are designed to offer a flattering, elevated fit. We recommend reviewing the size chart on each product page for the most accurate fit, especially if you are between sizes.
Do your dresses have stretch?
Fabric and fit can vary by style. Specific fit notes, fabric details, and sizing guidance are listed on each product page to help you choose with confidence.
Are the dresses lined or see-through?
Many of our pieces are designed with both elegance and comfort in mind. Where relevant, lining and coverage details will be noted in the Product Details section of each dress.
How should I care for my dress?
Care may vary depending on fabric and construction. We always recommend reviewing the care guidance listed on each product page to preserve the beauty, shape, and longevity of your piece.
