Customer Care
At Larvienne, we are committed to delivering a thoughtful and elevated shopping experience from the moment you place your order to the moment your piece arrives.
If you need assistance, our customer care team is here to help.
Response Time
We typically respond within 24–48 business hours.
Please note that response times may be slightly longer during launches, holidays, or high-volume periods.
Contact Us
For order support, shipping questions, or product-related inquiries, please contact us at:
To Help Us Assist You Faster
Please include:
- Your full name
- Your order number
- The email used at checkout
- A short description of your request
Order Issues
If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of confirmed delivery and include clear photos and/or video of the issue.
We appreciate your patience and look forward to assisting you.