Privacy policy

At Larvienne, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, create an account, or otherwise interact with our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our store, we may collect certain personal information, including:

Your name
Email address
Shipping and billing details
Payment-related information
Order history
Device information
IP address
Browser and usage data
Information submitted through forms, customer accounts, or communications with us

Some information is collected directly from you, while other information may be collected automatically through cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Provide order confirmations, shipping updates, and customer service
Communicate with you about your purchases or account
Improve our website, services, and customer experience
Detect and prevent fraud, abuse, or unauthorized activity
Comply with legal obligations
Send marketing or promotional communications where permitted or when you have opted in

3. Payment Information

Payments on our store are processed securely by third-party payment providers.

Larvienne does not directly store or have access to your full payment card details. Payment information is handled securely through encrypted checkout and trusted payment processors.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember your preferences
Improve site performance
Analyze traffic and visitor behavior
Support marketing, retargeting, and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

5. Sharing of Information

We may share your information with trusted third parties only as necessary to operate our business, including:

Payment processors
Shipping and logistics partners
Order fulfillment partners
Website and ecommerce service providers
Analytics and advertising platforms
Fraud prevention and security services
Legal or regulatory authorities when required

We do not sell your personal information in the traditional sense of directly exchanging it for money.

6. Third-Party Services

Our store may use third-party platforms and services, including ecommerce infrastructure, payment gateways, analytics tools, and advertising services.

These third parties may collect, process, or store information in accordance with their own privacy policies.

We encourage you to review the privacy policies of any third-party services you interact with through our website.

7. Marketing Communications

If you subscribe to our emails or otherwise opt in, we may send you promotional messages, product updates, or marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.

8. Data Retention

We retain personal information for as long as necessary to:

Fulfill orders and provide customer support
Maintain business and tax records
Resolve disputes
Enforce our policies
Meet legal or regulatory obligations

When information is no longer required, it may be deleted, anonymized, or securely stored as required by law.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, which may include the right to:

Access the information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where applicable
Opt out of certain marketing communications

If you would like to make a privacy-related request, please contact us using the contact details below.

10. Data Security

We take reasonable steps to protect your personal information through technical, administrative, and organizational safeguards.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for children under the age required by applicable law in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and remove it if appropriate.