Refund policy

At Larvienne, each piece is selected with a focus on elegance, quality, and refined presentation. We want you to feel confident when shopping with us, and we are committed to handling all order concerns fairly and professionally.

Please review the policy below before placing your order.

1. Return Eligibility

We accept return requests for eligible items within 14 days of delivery.

To be eligible for a return, the item must be returned in its original condition and must not show signs of wear beyond reasonable try-on.

Returned items must be:

Unworn beyond initial try-on
Unwashed
Unaltered
In original condition
Free of perfume, deodorant marks, makeup stains, pet hair, or visible signs of use
Returned with original tags attached, where applicable
Returned in the original packaging whenever reasonably possible

Items that do not meet these conditions may not be eligible for a full refund.

2. Non-Returnable Conditions

We may refuse a return or reduce the refund amount where applicable if:

The item has been worn beyond normal try-on
The item has been washed or altered
The item is returned with visible signs of use, damage, stains, fragrance, or misuse
Original tags have been removed and the item can no longer reasonably be resold as new
The item has been damaged after delivery due to improper handling or storage

This does not affect your rights in cases where an item arrives damaged, defective, incorrect, or materially not as described.

3. Return Requests for Size, Fit, or Change of Mind

If you would like to return an item due to:

Change of mind
Incorrect size selection
Personal fit preference
Style preference

you may request a return within 14 days of delivery, provided the item meets the eligibility requirements outlined in this policy.

Because fit may vary depending on body shape, garment cut, and fabric structure, we strongly encourage customers to review the size chart carefully before ordering.

If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.

4. Return Shipping Costs

For non-defective returns, including returns related to size, fit, or change of mind, the customer is responsible for return shipping costs.

We recommend using a tracked shipping method, as Larvienne is not responsible for returned items lost in transit without proof of shipment.

As Larvienne currently offers complimentary shipping on eligible orders, no original shipping fee is typically charged at checkout. If any paid shipping service or special shipping upgrade is selected in the future, those charges may be non-refundable unless otherwise required or stated.

5. Damaged, Incorrect, or Defective Items

If your order arrives:

Damaged
Incorrect
Defective
Or with a clear issue affecting normal use or appearance

please contact us as soon as possible at larvienneshop@gmail.com.

To help us review the issue efficiently, please include:

Your full name
Your order number
The email address used at checkout
A brief description of the issue
Clear photos and/or video showing the problem
Photos of the packaging, where relevant

For best assistance, we recommend contacting us within 48 hours of delivery for damaged or incorrect item claims. However, we will still review all reasonable claims submitted within a practical timeframe.

6. Return Approval Process

All return requests must be reviewed and approved by our support team before the item is sent back.

Please do not return any item without first contacting us and receiving return instructions.

Unauthorized returns sent without prior approval may be delayed, refused, or become ineligible for refund processing.

To begin a return request, please contact:

larvienneshop@gmail.com

7. Resolution Options

If your claim or return request is approved, Larvienne may offer one of the following resolutions depending on the situation:

A replacement item
Store credit
A full refund
A partial refund, where appropriate

The resolution offered will depend on the nature of the issue, item condition, and return eligibility.

8. Refund Processing Time

Once your returned item is received and inspected, or once your claim has been reviewed and approved, refunds will be processed to the original payment method used at checkout.

Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at larvienneshop@gmail.com

We may be able to cancel an order if it has not yet entered processing or shipment.

Once an order has been processed or dispatched, cancellation may no longer be possible. In that case, you may still request a return after delivery in accordance with this policy, if eligible.

10. Exchanges

At this time, Larvienne does not offer direct exchanges.

If you would like a different size, color, or style, the fastest option is typically to:

Request a return for the original item (if eligible), and
Place a new order separately

This helps avoid delays and ensures faster availability for your preferred selection.

11. Delivery Issues

If your order has not arrived, or if tracking shows delivered but you have not received the package, please contact us at larvienneshop@gmail.com as soon as possible.

We will review the situation with the shipping carrier and do our best to assist in resolving the issue promptly.

Please note that delays caused by customs, carrier disruptions, weather conditions, or high-volume periods may affect delivery timelines. While such delays do not automatically qualify for refunds, we will always review delivery issues fairly on a case-by-case basis.

12. Chargebacks & Disputes

If you experience any issue with your order, we kindly ask that you contact us first at larvienneshop@gmail.com before opening a payment dispute or chargeback.

We are committed to reviewing all valid concerns fairly and resolving issues as efficiently as possible.